Missed Lessons and Cancellations

Missed Lessons

For each term program up to two complimentary family swim pass (valid for 3 months) can be requested for missed lessons due to illness. In the event of a missed lesson due to illness, a doctor certificate must be provided and attached to a form (available below) or a written request provided.

 Missed Lesson Complimentary Pass Request Form  (69 kb)

Please ensure your contact details, name, phone, class details and address are clearly printed on the written request.

The swim school office must be notified of all lessons missed before the lesson time. Lessons missed, which the swim school office has not been notified about, will not be refunded and there is no exception granted. Make-up lessons are not granted at Surfees Swim School.

Complimentary Family Passes are not provided for missed lessons due to school commitments, family commitments, holidays, etc.

In the event of extra ordinary circumstances, all details should be put in writing and appropriate action will be considered by Centre Management but not guaranteed.

Extraordinary circumstances will be evaluated and processed as follows:

• If a customer has missed up to four consecutive weeks of lessons a family pass will be considered in the event of verification of extenuating circumstances only (example a doctors certificate or holiday itinerary will need to be provided as evidence)
• If a customer is going to miss five weeks or more of lessons then the recommendation would be to withdraw the enrolment of the current term and to re-enrol for the next term period. This will only be considered for customers that have paid in full. In this case a deferred payment will be allowed for the customer, which will be the unused proportion of lessons minus the deposit (as deposits are non-refundable & non-transferable). Customers would then need to contact the swim school in the first week of the holiday period to discuss enrolment for the next term. Customers can not be guaranteed the same class day and time, enrolment will be dependent upon vacancies.
• If a customer wishes to remain in the current term in order to hold the same position, then they will not be entitled to defer any payments.
• If a customer has only paid a deposit then they are not entitled to any deferment in payment as deposits are non refundable and non transferable.

Cancellations

All requests for refunds are calculated from the date the swim school office is notified of the cancellation in writing. Refunds are only considered for students who have incurred the following: Major illnesses (contagious or infectious etc), hospitalisation and moving house (out of area). Refunds will not be granted for any other reason.

Deposits are non-refundable and will not be refunded. There is no guarantee that monies paid will be refunded.